Manager Group Customer Quality (m/f/d)

Job Title:

Manager Group Customer Quality (m/f/d)

Posting Start Date:

6/24/26

Are you interested in high-quality, natural, and tasty nutrition?

We are! It’s our ambition to shape the future of nutrition.

Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.

We strive to inspire and empower our employees in everything we do, and we invite you to join our team – together WE BRING IDEAS TO LIFE.

Your Role

• In your cross-functional role, you coordinate activities in Quality Management with global customers and support requirements with other Doehler group functions
• With your fully understanding of customer requirements and expectations, you support different internal stakeholders and Doehler plants on issues relating to customer satisfaction
• You support our plants on issue resolution (root cause analysis & corrective action) within the given timeframe and ensure customer acceptance on the outcome
• You drive analysis of customer satisfaction feedback, support and participate in developing action plans per customer
• In your role, you are responsible to support our plants in improving internal and customer specific KPIs and Free Of Complaints rates (FOC)
• You push forward and support to continuous quality improvement and operational excellence projects

Your Profile

• You have successfully completed your Bachelor or Master degree in Food Science and Technology, Chemistry or equivalent, and you have gained first experience in the food and beverage industry
• You are distinguished for your full understanding and detailed experience in quality excellence exercises as well as process/performance evaluations and follow the excellence principles of Root Cause Analysis
• You have good understanding on quality and food safety certifications as well as first experience with quality and food safety audits
• You have a good understanding & experience in leading complex projects
• With your result-oriented personality, you are interested to develop yourself in managing customer relationships
• You convince with your excellent communication and presentation skills
• Your business language is English (business fluent, written and spoken), another language is an advantage
• Your willingness to travel completes your profile and hold a valid drivers license

Your Benefits

• Culture: Friendly and informal atmosphere, family-owned company, flat hierarchies, short communication channels, and helpful colleagues

• Impact: You are an integral part of our business success and make an important contribution to the future of nutrition

• Empowerment: You can fully unleash your potential and have the opportunity to take on responsibilities

• Digitalization: We maintain excellent partnerships with market-leading innovators, allowing you to access and work with state-of-the-art technologies

• Anniversary and special payments

• Employee referral bonuses

• Additional benefits: Christmas parties, events, financial benefits, and online shop discounts (e.g., IT leasing, mobile phone contracts, shopping, and travel discounts, etc.)